“CHANGE” is a dirty word in business. When you say it to your staff they seize up with an “Uh-oh!” or concerns about how these changes will affect them. “Will I still have my job?”
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COMMON SENSE AS AN EXCHANGEABLE COMMODITY
All great truths are simple. They can be startling in their effects and have immediate impact on any environment.
We often find policy directives and rules that attempt to solve the problems that occur after common sense has left the building…
WHAT IS A “PRODUCT?”
The term “product” is often misunderstood, and with the resulting confusion there is a significant amount of wasted energy (money and resources) in any group.
CORRECT EVALUATIONS
When you set out to solve a problem and the problem does not solve, you’re solving the wrong problem. The ability to correctly evaluate an area reveals the correct target for correction – the “right” problem to solve.
GUARANTEEING PROSPERITY
Having defined the products of an organization and its individual staff (See the article “What is a “Product”), one can then determine the effectiveness and prosperity of a group by evaluating the exchange levels of these products within that group, and between the group and the public it serves.
KEYS OF PRODUCTIVITY
Effective hiring protocols that produce good candidates, together with the effective training of these new recruits for their jobs, are the two Keys to Productivity, and resolve most risks we find in organizations.
THE MOST OVERLOOKED FUNDAMENTAL
Communication, in its essence, is the exchange of ideas and concepts.
Organizations are communication networks that facilitate this exchange.
Anything that interrupts the flow of communication in the group is an enemy to that group. This could be faulty organization structure, confusing policy, poor hiring and training – any number of things.
MANAGING RISK
It is a natural law that we get what we put our attention on.
Police forces are always trying to fight crime, to reduce crime, to mitigate crime, to stop crime. And what do we have? Crime.
If they put their attention on honesty and bringing about a more honest environment, we would have honesty. Crime would disappear.
CLEAN CONSCIENCE
When a salesperson sells an item to a prospect that the salesperson would not buy if he was in the prospect’s position, he commits himself to a slippery slope.
The notion that a salesman can sell an icebox to an Eskimo just means he’s good at enforcing his ideas on other people. This gives selling a bad name, and is why people become leery of salespeople.
QUESTION AUTHORITY
Those who do not look for themselves fall prey to the conclusions of others. If something is not true for you, according to your own observation, it isn’t true.
Certainly it is valuable to consult those with greater familiarity than yourself, but to supplant what you see for yourself to be true by the uninspected advice of another courts disaster.
MARKETING BREAKTHROUGH
When marketing is not producing the desired results, fundamentals are missing.
One of these basics that is often missed in small businesses and charities is they are focusing on their own needs and the business they wish to attract. This is reflected in their marketing.
How often do we see a flood of promotion going out from a company, and nothing coming back?
FUNDAMENTALS VS. BELIEFS
When belief replaces fundamentals in an organization, chaos reigns. We are, therefore, well advised to understand the difference between them.
WHITE PAPER: BRINGING GREATER PREDICTABILITY AND CONTROL TO MANAGEMENT
Management at every level is informed by the ability to predict and control the productivity and output of their zones of responsibility.
